Terms of use

www.blos-som.gr is the online store of exhibition and distribution of products through the internet of the Company “BLOSSOM IKE” from now on “Blossom Beauty Concept” based in Thessaloniki, 22 Paleon Patron Germanou, 54622, in Greece (TIN: 801340774 / Δ ‘Δ.Ο.Υ/G.E.MI. 154732504000). The entry, browsing and use of www.blos-som.gr implies your explicit and unconditional consent and agreement with the following terms.

 

1. Intellectual property

The website www.blos-som.gr and its content (including texts, graphics, images, photos, designs, products, logos and software) are the intellectual property of Blossom Beauty Concept or third parties contracted with Blossom Beauty Concept and are protected from the Greek, EU and international laws on trademarks and industrial and intellectual property as well as the presentation of the above on the website www.blos-som.gr should in no case be construed as a transfer or assignment of their license or right of use. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content of the website www.blos-som.gr in any way or means for commercial or other purposes is permitted only with the prior written permission of Blossom Beauty Concept or any other copyright holder included.

 

2. User responsibility

The users of the website www.blos-som.gr accept that they will not use the website for sending, publishing, sending by e-mail or other means of any content that is illegal, harmful, threatening, offensive, defamatory or in violation of expresses empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with law or contractual or managerial, copyright or other proprietary rights, contains software viruses or any other code, files, or programs designed to interrupt, damage, corrupt, or obstruct the operation of any computer software or hardware, intentionally or unintentionally infringing applicable Greek and Community legislation and provisions may harass third parties in any way and any content is used to collect or store users’ personal data.

 

3. Modification of Terms and Conditions

Blossom Beauty Concept reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through the website www.blos-som.gr without prior notice, informing visitors by posting the new terms and conditions here in web page.

 

4. Limitation of liability

The Blossom Beauty Concept is not liable for any claims of a legal or civil and / or criminal nature nor for any damage (positive, special or negative which is indicative and not restrictive, divisive and / or cumulative loss of profits, data, lost profits, financial satisfaction, etc.) from visitors of the website or third parties due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or information available from it and / or any unauthorized interventions of third parties in products and / or services and / or information available through the website www.blos-som.gr Blossom Beauty Concept provides “exactly as they have” through the website www.blos-som.gr content, products and services.

Blossom Beauty Concept does not provide any guarantee for the availability of the products contained in the website www.blos-som.gr but undertakes to inform the customers as soon as possible about the unavailability in case they are interested in buying a product which is not available.

Blossom Beauty Concept is not liable to customers for damages that may arise from the execution or not of their order. It is also reserved regarding the delivery time of the products in cases of force majeure.

Blossom Beauty Concept points out to users / customers that the images, photos, and / or designs available through the website www.blos-som.gr and concern / present products and services, are not a faithful display of colors, designs and dimensions and may differ from the actual product.

The transport, installation and assembly of all products available through the website www.blos-som.gr are the responsibility of the customer.

Blossom Beauty Concept reserves the right to change, add, remove in any way the content of the website www.blos-som.gr without notice.

 

5. Security

Blossom Beauty Concept recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of the Blossom Beauty Concept Online Store is achieved by the following methods:

Customer Identification

The codes used for your identification are two: the Password (e-mail or username) and the Personal Security Code (password), which every time you enter them provide you with absolute security access to your personal information.

Allows you to change your Personal Security Password as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the online store of Blossom Beauty Concept is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth).

Controlled Access (firewall)

Access to Blossom Beauty Concept systems (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company.

Confidentiality of Transactions

Confidentiality is taken for granted. The same basic principles that govern the classic transactions in a physical store apply in the case of the online store. All information transmitted by the user / member to Blossom Beauty Concept is confidential and Blossom Beauty Concept has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.

Blossom Beauty Concept does not disclose customer and transaction information unless authorized in writing by you or as required by a court order or decision of another public authority.

In case Blossom Beauty Concept uses third parties to support its systems, it takes care to ensure confidentiality.

You can request any information kept about you as well as their correction in case you can prove the existence of an error.

For your own safety, you should also treat all information provided through the service as confidential and confidential and not make any disclosure to third parties.

You will receive informative Newsletters only if you wish and declare it during your registration as a member on the website www.blos-som.gr or your direct subscription to the informative Newsletter of Blossom Beauty Concept.

In any case, the online store of Blossom Beauty Concept in no way discloses or publishes your personal data and information that you trust us. The personal data that you make available to us by registering as a member are used exclusively for the execution of your transactions. All information is encrypted and stored in complete security.

 

6. Protection of Personal Data

During your visit to the website www.blos-som.gr and in case you want to order products, but also to ensure the possibility of contacting you, so that we can inform you about our new products, you may be asked to provide details concerning you (name, occupation, email address, date of birth, etc.). Any personal data that you declare anywhere on the pages and services of the website www.blos-som.gr, are intended solely to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of N 2472/97 on the protection against processing of personal data, as in force from time to time.

The website www.blos-som.gr operates in accordance with the applicable Greek and Community legislation and safely keeps your personal data for as long as you are registered in a service of www.blos-som.gr, which are deleted after any termination of the transaction. The personal data you declare on the website www.blos-som.gr are used exclusively by it or companies cooperating with it, in order to support, promote and execute the transaction.

The records kept may be disclosed to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legal provisions. The Customer has, within the framework of the legislation on telecommunications privacy, the rights of information and objection provided by articles 11 to 13 of Law 2472/1997.

If you have not yet reached adulthood before deciding whether or not you accept these terms and conditions you should study them with your parent or guardian and fully understand them, both you and your parent or guardian. Acceptance of the terms and conditions by the parent or guardian will be construed as their consent to them on your behalf. Parents or guardians are advised to supervise their children when using the Internet and mobile or other devices. If you invite your children to use the service, you give your consent to these terms and conditions.

 

7. Use of Cookies

Blossom Beauty Concept uses “cookie” technology to improve and facilitate your visit to the website www.blos-som.gr. The “cookies” are sent to your computer and identify you as a specific user, storing your personal preferences and technical information. We use a) Permanent cookies (cookies remain on your computer until you delete them) b) Temporary cookies (cookies remain until you close your browser).

The cookies themselves do not contain or disclose personal information. If you submit personal information through the website www.blos-som.gr of Blossom Beauty Concept, the information can be linked to the data stored in cookies. If you do not accept the use of cookies by Blossom Beauty Concept, you can change your browser settings so that it does not accept cookies (instructions on how to change the settings of cookies in your browser can be found in the browser help section).

 

8. How to order

You can make purchases and orders of your favorite Blossom Beauty Concept products in the following ways:

  • Online order through our eshop at www.blos-som.gr
  • Choose the products you are interested in through our online store and when you have completed your selections, click on your shopping cart to proceed with the payment and shipping methods.
  • Phone Order at 2310234343
    Enter the codes and the name you are interested in from our website. Then call us daily 11:00 – 19:00 and give us your order. Together by phone we will also choose the method of payment and shipping of your order.
  • In our store
  • • Visit our showroom P.Patron Germanou 22 – 1st floor, PC 54622, Center of Thessaloniki
    Information: 2310234343
    Opening Hours: Monday – Friday 11:00 – 19:00

 

9. Payment methods

You can pay for your order in the following ways:

How can I make payments for my online purchases?

By ordering online from www.blos-som.gr you can choose payment in the following ways:


– PAYMENT ON DELIVERY

  • The payment service with the cash on delivery method has an extra charge of € 2.5
  • Your order is processed immediately without delays, it is picked up at your place by the ACS Courier Company and payment is made on the spot upon delivery.
  • The payment service with the cash on delivery method is NOT possible for shipments to CYPRUS

 

– PAYMENT BY CREDIT OR DEBIT CARD

  • In our online store you can pay with all accepted credit, debit and prepaid cards (Visa, MasterCard, Maestro, Electron).

To ensure the absolute security of electronic transactions through credit and debit cards, they are made through the security system of Piraeus Bank (ePOS Paycenter), which is based on the international company for protection of transactions (GLOBE SSL).

The process of payment by credit or debit card is very simple:

  • When registering your order, you choose the payment method “Credit or Debit Card”
  • Once you have completed the registration, you are automatically transferred to the secure environment of Piraeus Bank (ePOS Paycenter)
  • Fill in all the required fields and select “Payment”

Upon completion of the payment, you will receive an email with all the details of your order.

If you are a new customer and have chosen the Credit Card as a method of payment, there is a possibility of delays in sending your Order until the Issuer bank of your credit card confirms the Validity of your data. The response time depends on the issuing bank and is estimated from 2 hours to 5 days. Under no circumstances will Blossom Beauty Concept make any collection until it has received the relevant confirmation. The issuing bank freezes the amount of the charge during this time. All of the above procedures are done in order to protect your online shopping and reduce the chance of falling victim to fraud.

 

CERTIFICATION SERVICES

Your payments are supported by the Visa and MasterCard SecureCode cardholder certification services of Visa and MasterCard Payment Organizations respectively. The cardholder certification service is provided by the Bank, in cooperation with third party providers. These services are intended to provide you with additional protection when making web-based payments with your card, provided that they have been activated by the issuing Bank of the card you are using and if you have already obtained a personal code (pin) that you will use exclusively for payments on the web, following the instructions of your Bank. The implementation of the cardholder certification service may require the transfer of your card details to a third party provider in cooperation with the Bank.

ATTENTION: Even if the issuing Bank of your card is not yet involved in the Verified by Visa and MasterCard SecureCode services, your transaction will be normally accepted and executed safely.

Select Verified by Visa and MasterCard SecureCode for more information.

 

SHIPMENTS NATIONWIDE

Orders are shipped exclusively through ACS courier.

When placing your order, enter the address to which you want the order to be shipped. If you wish to pick up the parcel from the nearest ACS store, you can add it to your order comments.

The specific delivery time of each order is at the discretion of the courier company ACS of the area that serves you and our company can only transfer your request regarding the delivery times. You can contact directly to the nearest ACS store to settle the request your.

Once you complete the order, you will be automatically sent an email with the analysis of your order. Track your email for the progress of your order.

Free shipping throughout Greece for orders over € 40.00.

  • For orders under € 40.00 the buyer is charged with € 00 shipping costs.

 

Delivery time

  • Orders within Thessaloniki, Attica but also in large urban centers, are delivered in 2 to 3 working days. *
  • Orders in the rest of Greece are delivered in 3 to 4 working days.
  • For remote / inaccessible areas where there is no branch of the courier company we work with, the shipping charge is charged to you with an additional € 5.00 regardless of the total amount of your order and the collection is done by you from the nearest store in your area.
  • You can at any time see the progress of your order through the information of your Account, by selecting the section “My Orders”.
  • The specific delivery time of each order is made by informing the courier company ACS and the charge for delivery services in a two-hour period amounts to € 1.50 per shipment.
  • The method payment on delivery is charged with € 2.50 per shipment and is not free for orders over € 40.00.
  • If a product is not available we will inform you by email or by phone about the progress of your order.
  • Deliveries on Saturday are not made.

* Delivery times may be extended during periods with a large volume of orders or on holidays.

 

TRACK ORDER

From the official page of ACS Courier you can find out about the partner store in your area: www.acscourier.net

To track the sending of your order via web (tracking order), simply place the shipping number that we send you via email on the website: www.acscourier.net/en/track-and-trace

 

SHIPMENTS IN CYPRUS

Orders are shipped exclusively through ACS courier.

The buyer is charged with € 7.00 shipping costs regardless of the total amount of the order. Shipping for Cyprus is also valid for orders over € 40.00.
Shipments to Cyprus are not made by cash on delivery.
When placing your order, enter the address to which you want the order to be shipped.

Once you complete the order, you will be automatically sent an email with the analysis of your order. Track your email for the progress of your order.

NOTE: All shipments to Cyprus are made after first discounting the total amount of each order in a bank account of our company or by direct payment by card through our website

 

10. Destruction of products during transport

Blossom Beauty Concept is not responsible for any delay or damage caused during the shipment of the order. Upon receipt, you must check the products immediately within 24 hours, so that in case of damage, we can claim legal compensation from our carrier. After checking the damage in our central warehouse, we will send you a new product.

 

11. Order cancellation

In case you want to cancel your order, the cancellation can be done by phone with Blossom Beauty Concept or by sending an e-mail, before your order leaves, by Blossom Beauty Concept.

 

12. Product availability

In case the products you ordered for some reason are not available, you will be informed by e-mail or by phone about the exact delivery time.
If you agree with the new delivery time, you must reply to our e-mail if you want your order to remain active.

 

13. Returns policy

RETURN CASES (APPLICABLE TO SHIPMENTS IN GREECE)

In case you wish to return a product, you have the opportunity to do so within 14 calendar days from the day you received it, taking into account the following conditions.

  • Returns are accepted only if the product is unused and in its original condition and its packaging has not been violated.
  • Refunds on pencils, mascara, eyeliner, lip gloss, makeups, lipsticks, powders and products that come in direct contact with the skin are not accepted.

Returns on codes that are on offer are not accepted.

Returning a product you have the option to:

– Product Replacement

In case of replacement of a non-defective product, you should choose products of equal or greater value, as there is no refund or credit balance for your purchases.

For the replacement of a non-defective product you will be charged 5 €.

Analytically:

  • Return costs: 1,5€
  • Shipping cost of the new parcel: 1,5€
  • Cash on delivery costs: 2 € NOTE: If there is a difference between the values of the returned and the new products this is offset by the above costs and the final amount is paid upon delivery of the parcel to ACS Courier.

 

PROCEDURE FOR RETURN OF A BROKEN PRODUCT

In case of any defect, eg the product is broken in the package during shipment, replacement is made only if we are informed on the day of receipt. No replacement is possible beyond this time period.

In this case, the defective product is replaced with a new one and you will not be charged any additional charges. Please always follow the steps below:

Step 1. Once you receive your parcel and find that one or more products are broken you should call us at 2310 234343 on the same day and inform us or send an email to sales@blos-som.gr with the subject ” Receipt of a Defective or Damaged Product ”.

Step 2. Call the nearest ACS Courier on the day of receipt and inform them that you received a package within a day with a broken product and want to return it for replacement.

Step 3. Pack the product in the original box where the order came from and deliver it to the courier the same day.

Step 4. ACS Courier will contact us upon receipt of the parcel to begin the replacement process. The competent department of Blossom beauty concept will keep you informed about the progress of your order via email.

Pack and ship the product or products to our address. As soon as we receive and check the condition of the product or products, the Customer Service department of our company will contact you via email to inform you about the following steps that are followed in this case.

 

NO MONEY RETURN.

Replacing a product with another product same as your original order, or different from it, of equal or greater value.

If your order, with the replaced products, is of greater value than your original order and you have chosen the cash on delivery service, the cash on delivery is the responsibility of our company and not you.

 

USEFUL NOTES

  • In case the return is not made within 14 calendar days from the day of receipt or some of the return conditions are not met, Blossom beauty concept has the right not to accept back the products and not to proceed with their replacement.
  • The products you wish to return can only be sent to us through the cooperating courier company ACS Courier.

 

CONTACT US

You can contact the Customer Service department of Blossom beauty concept at any time:

  • by sending an email to sales@blos-som.gr
  • by phone at 2310 234343 Monday to Friday 11.00-17.00 (excluding holidays)

 

CASES OF RETURN TO CYPRUS.

The cost of replacing non-defective products for shipments in Cyprus amounts to € 15.

The replacement of defective or broken products for Cyprus is done with the same procedure that applies to Greece.

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